Job Description:

Scoops is an independent home-made ice cream shop on beautiful Catalina Island. The ideal candidate is a service-minded professional that possesses a passion for ice cream, loves coffee and is excited to help develop a new venture. Scoops’ manager will be responsible for the day-to-day operations of the store, coordinating, scheduling, supervising, directing and organizing the food and beverage service.

Duties and Responsibilities:

• Greets all customers with fast, friendly, personalized service.
• Provide prompt and courteous service to all customers, encouraging the guest to return again to generate repeat business.
• Actively participate in floor operations in peak hours, and as needed.
• Enforce a clean and tidy work environment.
• Ensure the team has what they need to succeed by keeping our shop at 100% operational occupancy.
• Create a culture of hospitality that inspires our team to take care of each other and uphold product quality standards.
• Position employees and delegate tasks to create an enjoyable experience for our customers by providing exceptional customer service with prompt service, the highest quality food and beverages, and maintaining a clean and comfortable dining environment.
• Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the entire team.
• Open and close the store as needed.
• Properly utilize supervisor checklist and initials off on required tasks.
• Administer and lead inventory counts. Assess, maintain and create purchase orders for equipment in food and beverage department.
• Use shop walkthrough and make sure our checklists are updated and current to optimize prep times.
• Follow operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all employees during each shift.
• Adhere to and enforce all kitchen standard operating procedures in compliance with company policy, health and food handling safety regulations.
• Work with the staff to ensure recipes are followed properly to ensure a consistent product. Over-pouring/over-scooping is not occurring and portion control is being followed; address issues if they are found.
• Conduct interviews and hire qualified staff members, forecast need and timeline for seasonal hires.
• Assists with new employee training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provide feedback to management on employee performance.
• Train new staff and ensure ongoing staff training to maintain service standards.
• Conduct performance evaluations of employees.
• Be an expert at all employee duties to ensure you are “leading by example” in all that you do. Follow the mentality that there is ‘always something to do’ and train productivity.
• Provide open communication and recommend discipline when appropriate of staff members. Ensure timely completion of performance appraisals.
• Accountable for meeting or exceeding levels of service required by the Mystery Shopper Survey.
• Ensure the proper image is being maintained by all team members with respect to grooming and uniform standards.
• Prepare and organize regular staff meetings.
• Perform all other duties as directed by immediate supervisors.
• Make suggestions for improvements in overall operations with an emphasis on increasing customer satisfaction, revenues as well as reducing costs.
• Work closely with the marketing team to propose, implement and assess success of promotions and specials.
• Working, hands on position.

Please note: management reserves the right to change, modify and / or alter any of the duties listed above to meet business demands.

Job Requirements:

• Must be willing to relocate to beautiful, Catalina Island
• Maintains positive company morale and professional attitude
• Friendly and outgoing manner with the public
• Must be motivated to lead others
• Ability to manage multiple situations simultaneously
• Must be organized and possess strong problem solving skills
• Ability to plan and prioritize work-load
• Can physically, mentally and emotionally handle long periods (6 – 8 hours) of customer service
• Flexible schedule required including evenings, weekends and holidays
• Must be passionate about the job with a desire to increase revenue

Qualifications:

• 3 years experience in food and beverage
• 1 year experience as supervisor or manager

Benefits:

• Full-time position
• Paid annual bonus
• Health insurance
• A chance to live and work on beautiful Catalina Island, located just 22 miles from Los Angeles