ICE CREAM SHOP / BARISTA MANAGER

Be the happiest part of their day! Our goal at Scoops is that everyone who walks through the door leaves feeling satisfied, nourished and inspired. We pour our heart and soul into everything we do and create moments to remember for our customers, our community and for each other. Together, we turn sips into smiles, choices into opportunities and passions into careers. Help us spread a little happiness!

While making memorable experiences in the aim, managing the serious side of a successful store is how you’ll achieve it. You’ll be a real people person, always accessible and hugely passionate when it comes to recruiting, developing and empowering your team. If you thrive on responsibility and have worked in a customer-facing / hospitality environment, you’ll make it your job to exceed our expectation as well as your customers. Our team is only as strong as those who are leading them.

Job Description:

Scoops is an independent home-made ice cream shop on beautiful Catalina Island. The ideal candidate is a service-minded professional that possesses a passion for ice cream, loves coffee and is excited to help develop a new venture. Scoops’ manager will be responsible for the day-to-day operations of the store, coordinating, scheduling, supervising, directing and organizing the food and beverage service.

Duties and Responsibilities:

  • Greets all customers with fast, friendly, personalized service.
  • Provide prompt and courteous service to all customers, encouraging the guest to return again to generate repeat business.
  • Actively participate in floor operations in peak hours, and as needed.
  • Enforce a clean and tidy work environment.
  • Ensure the team has what they need to succeed by keeping our shop at 100% operational occupancy.
  • Create a culture of hospitality that inspires our team to take care of each other and uphold product quality standards.
  • Position employees and delegate tasks to create an enjoyable experience for our customers by providing exceptional customer service with prompt service, the highest quality food and beverages, and maintaining a clean and comfortable dining environment.
  • Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the entire team.
  • Open and close the store as needed.
  • Properly utilize supervisor checklist and initials off on required tasks.
  • Administer and lead inventory counts. Assess, maintain and create purchase orders for equipment in food and beverage department.
  • Use shop walkthrough and make sure our checklists are updated and current to optimize prep times.
  • Follow operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all employees during each shift.
  • Adhere to and enforce all kitchen standard operating procedures in compliance with company policy, health and food handling safety regulations.
  • Work with the staff to ensure recipes are followed properly to ensure a consistent product. Over-pouring/over-scooping is not occurring and portion control is being followed; address issues if they are found.
  • Conduct interviews and hire qualified staff members, forecast need and timeline for seasonal hires.
  • Assists with new employee training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provide feedback to management on employee performance.
  • Train new staff and ensure ongoing staff training to maintain service standards.
  • Conduct performance evaluations of employees.
  • Be an expert at all employee duties to ensure you are “leading by example” in all that you do. Follow the mentality that there is ‘always something to do’ and train productivity.
  • Provide open communication and recommend discipline when appropriate of staff members. Ensure timely completion of performance appraisals.
  • Accountable for meeting or exceeding levels of service required by the Mystery Shopper Survey.
  • Ensure the proper image is being maintained by all team members with respect to grooming and uniform standards.
  • Prepare and organize regular staff meetings.
  • Perform all other duties as directed by immediate supervisors.
  • Make suggestions for improvements in overall operations with an emphasis on increasing customer satisfaction, revenues as well as reducing costs.
  • Work closely with the marketing team to propose, implement and assess success of promotions and specials.
  • Working, hands on position.

Please note: management reserves the right to change, modify and / or alter any of the duties listed above to meet business demands.

Job Requirements:

  • Must be willing to relocate to beautiful, Catalina Island
  • Maintains positive company morale and professional attitude
  • Friendly and outgoing manner with the public
  • Must be motivated to lead others
  • Ability to manage multiple situations simultaneously
  • Must be organized and possess strong problem solving skills
  • Ability to plan and prioritize work-load
  • Can physically, mentally and emotionally handle long periods (6 – 8 hours) of customer service
  • Flexible schedule required including evenings, weekends and holidays
  • Must be passionate about the job with a desire to increase revenue

Qualifications:

  • 3 years experience in food and beverage
  • 1 year experience as supervisor or manager

Benefits:

  • Full-time position
  • Paid annual bonus
  • Health insurance
  • A chance to live and work on beautiful Catalina Island, located just 22 miles from Los Angeles
Back to Top

Back to top

Untitled Document